Ciklum is one of the top 5 outsourcing companies in Eastern Europe and has approximately 3.000 employees. It offers outstaffing and project outsourcing and consulting services. My responsibility was to manage a turnaround of the project outsourcing business line with 150 employees. The business line was making losses and client satisfaction was low. Staff turnover was high. I managed the turnaround and doubled the size of the business line. It required the application of contemporary HR methodologies as well as financial controlling and restructuring of processes. In this context we also did an ISO 9001:2008 quality system certification.
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